Steps to Take if Your Ad Account on Meta is Disabled (Part 2)

• If your Meta ad account is disabled, follow these steps before submitting a request for review.

• Try to figure out why the account was disabled. Meta won’t tell you, but you can look for clues.

• If the account was disabled for violating a policy, review your ads with a fresh, conservative perspective.

• Pull up Meta’s advertising policies and read them again. Look at your ads to see if they might be interpreted as going against policy.

• Review the text of the ad, the creative used, and any landing pages. All of these could be reviewed by Meta and determined to be not in alignment with policy.

• Even text inside your legal terms could be crawled by Meta and found to be against policy.

• Once you have an idea of why the account might have been disabled, fix what you can. You can’t edit the ads, but you can change what shows up on your landing page.

• Don’t wait too long to submit your appeal. It can take time, and if they deny it, you can try again. There’s an unwritten rule that you have three tries.

• Remember, when you contact Meta’s chat support, they are not the policy team. They can only point you in different directions or follow their training guide.

• Be friendly with the chat support team so they can give you any information they might have. They are the only humans you’ll be able to talk to at Meta.

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🫰Liana